Terms & Conditions
All purchases are subject to the following terms and conditions ("Sales Terms and Conditions"). Your order submission will signify acceptance of the following Sales Terms and Conditions. Pricing All Franklin Mint products are priced in U.S. dollars. The total cost of your order is equal to the price of your selected items plus shipping, handling, and applicable taxes if any. If the item you are ordering is part of a Subscription Plan, the price stated may only be for the first item in the collection. Pricing is subject to change without prior notice due to increased materials costs, manufacturing costs, licensing fees, shipping & handling charges and other factors, including but not limited to macro-economic factors such as inflation.
Cancellation Policy You may cancel your order at any time prior to your order being shipped. Once your order is shipped, it is subject to The Franklin Mint Return Policy.
Credit Card Information All purchases at Franklinmint.com require a valid credit card. Credit card transactions are processed in real time. You will receive on-screen confirmation that your transaction was/was not processed successfully. FranklinMint.com accepts the following credit cards: Visa, Mastercard, American Express and Discover/Novus.
The Franklin Mint fully complies with Payment Card Industry Data Security Standards (PCI DSS). PCI DSS is a worldwide information security standard defined by the Payment Card Industry Security Standards Council. The standard was created to help organizations that process credit/debit card payments prevent credit/debit card fraud through increased controls around data and its exposure to compromise. For more information, please see www.pcisecuritystandards.org.
Errors While we make every effort to ensure the accuracy of all information, we reserve the right to make corrections if an error does occur. In the event of an error, we will notify you in advance of shipment of your purchase. You will be given the option of reconfirming your order or canceling it within the time period stated in the notice. If we do not receive your response within the stated time period, your order will be canceled.
Order Acceptance Terms Orders are not valid until accepted by The Franklin Mint. You may cancel your order at any time prior to your order being shipped. The Franklin Mint reserves the right to accept, reject, or cancel at any time prior to shipping any order, in whole or in part, at its sole discretion. In the event a particular product is sold out, The Franklin Mint reserves the right to process a partial order or make a partial or full refund at the sole discretion of The Franklin Mint. Prices and product availability are subject to change without notice. The Franklin Mint reserves the right to limit quantities and may discontinue accepting orders at any time.
Products The Franklin Mint reserves the right to discontinue products or change product specifications and prices without prior notice. Products are available while supplies last.
Copyrights Copyrights in the documents and material on www.franklinmint.com and in any other Franklin Mint electronic and/and or physical materials are owned by or licensed to The Franklin Mint. You are authorized to use this material only for personal, non-commercial purposes. You may download, print, store copies and photocopy this material for your own personal, non-commercial use. The images of people or places displayed on www.franklinmint.com and in any other Franklin Mint electronic and/or physical materials are either the property of, or used with permission of, The Franklin Mint. The uses of these images by you, or anyone else authorized by you, is prohibited unless specifically permitted by these terms and conditions. Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. Nothing contained on www.franklinmint.com or in any other Franklin Mint electronic and/or physical materials should be construed as granting, by implication or otherwise, any license or right to use any trademark or service mark displayed by The Franklin Mint without the written permission of The Franklin Mint or any third party that may own the trademarks or service marks displayed on www.franklinmint.com or in any other Franklin Mint electronic and/or physical materials. The Franklin Mint will aggressively enforce its intellectual property rights to the fullest extent of the law.
International Orders Orders placed through FranklinMint.com can only be shipped to the United States, its territories and Canada.
The material contained in this website has been checked for accuracy. However, the Franklin Mint makes no warranties or representations as to its accuracy and it is supplied without any expressed or implied warranties. Without limiting the foregoing, everything on the site is provided to you "AS IS" without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose or non-infringement. Some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Site visitors should check local laws for any restrictions or limitations regarding the exclusions of implied warranties.
The Franklin Mint reserves the right to discontinue or change product specifications and prices without prior notice. Products are available while supplies last. Special offers may not be combined. Inadvertent errors in advertised prices are not binding on FranklinMint.com, and may be adjusted by the Franklin Mint at any time. Your order placement and receipt of an order confirmation do not constitute final acceptance of an order by the Franklin Mint. Certain information may be checked and confirmed prior to accepting your order. Your order, or any portion thereof, may be declined by the Franklin Mint even after your receipt of an order confirmation.
Copyright in the documents and material in this site is owned by or licensed to the Franklin Mint. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use. The images of people or places displayed on the site are either the property of, or used with permission of, the Franklin Mint. The uses of these images by you, or anyone else authorized by you, is prohibited unless specifically permitted by these terms and conditions or specific permission provided elsewhere on the site. Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. Nothing contained on the site should be construed as granting, by implication or otherwise, any license or right to use any trademark or service mark displayed on the site without the written permission of the Franklin Mint or any third party that may own the trademarks or service marks displayed on the site. The Franklin Mint will aggressively enforce its intellectual property rights to the fullest extent of the law.
All information, ideas, suggestions or other communications you transmit to FranklinMint.com concerning the materials contained in this website will be on a non-confidential basis. The Franklin Mint and its parents, subsidiaries and affiliates will be free to reproduce, use, disclose and distribute such communications without limitation or obligation.
Links to other Internet sites operated by third parties, including FranklinMint.com vendors, do not constitute sponsorship, endorsement or approval by the Franklin Mint of the content, policies or practices of such linked sites. The Franklin Mint is not responsible for the availability, content, security, policies or practices of linked sites, including without limitation the accuracy of content on linked sites and the privacy policies and practices of linked sites.
Under no circumstances will the Franklin Mint or its parents, affiliates or any other party involved in creating, producing or delivering the site or their respective directors, officers, employees or agents be liable to you or any third party for any direct, indirect, consequential, incidental, special, punitive or other damages, whether in contract, tort or otherwise, including negligence, arising in any way out of access to or use of or inability to access or use FranklinMint.com or any linked site or arising out of its contents or any errors or omissions in its contents, including but not limited to lost profits, business interruption or loss of programs or other data on computer systems or otherwise, even if the Franklin Mint is expressly advised of the possibility of such damages. The Franklin Mint does not warrant or represent that your access to or use of FranklinMint.com or any linked site will be uninterrupted or free of errors or omissions, that defects will be corrected, or that FranklinMint.com or any linked site is free of computer viruses or other harmful components.
Compliance with Laws Access to and use of our site is subject to all applicable federal, state and local laws and regulations.
Site Content The trademarks, logos, service marks and other materials or our site including but not limited to all visual images and text are the property of The Franklin Mint or third parties who have consented to its use by us. Use of any of the foregoing marks or materials without our written consent or that of the third party owner is prohibited. All site content is protected by copyright laws; any copying, distribution, transmission, or any other use of site content for any purpose whatsoever is prohibited.
Access to Linked Sites The Franklin Mint does not control and assumes no responsibility for the content or security of any other Internet site linked to our site, nor do we endorse the content, products or services of any linked site. Access to and use of any linked site shall be at your own risk.
Children We do not knowingly solicit data from children, nor do we knowingly market to children.
Customer Ideas and Suggestions Other than specific customer contact, order and payment information, all ideas, suggestions or other communications you submit to The Franklin Mint will be on a non-confidential basis. The Franklin Mint and its parents, subsidiaries and affiliates will be free to reproduce, use, disclose, transfer and distribute such ideas, suggestions and communications without limitation or obligation.
Changes to Terms The Franklin Mint reserves the right to revise these Terms and Conditions at any time at our sole discretion. For the latest terms and conditions, please visit www.franklinmint.com and click on the Terms and Conditions section on the home page.
Product Availability / Pricing: We make every effort to ship your order in a timely manner. Sometimes, because of the volume of orders we receive, an item may go out of stock. In the event this happens, we will make every effort to put a notification next to the item on our Site or contact you directly.
We are committed to bringing you competitive prices and great value for the items you are purchasing. Because our prices are based on the latest market value of metals and gemstones, they are subject to change accordingly.
Newsletter: By placing an order with The Franklin Mint you agree to receive notifications and promotions via email. You may unsubscribe from these emails at any time by clicking the "unsubscribe" link at the bottom of each email.
For all purchases, except as otherwise noted, if you are dissatisfied with your purchase, you may return the entire product for replacement, refund or exchange within 30 (thirty) days of receiving it. Return shipping charges will not be refunded and shipping will be charged to the customer for replacements or exchanges. In order to have a return accepted for processing, the postmark on the return package must be within 30 days of the customer’s receipt of the package. If the 30th day falls on a Sunday or a federal holiday a postmark for the next business day will be accepted.
If your product receipt date is unverifiable, the thirty day return policy shall commence 5 (five) days after The Franklin Mint shipping date of your product. For all gold coin purchases, if you are dissatisfied with your purchase, you may return the entire product for replacement, refund or exchange within 7 (seven) days of receiving it.
Return shipping charges will not be refunded and shipping will be charged to the customer for replacements or exchanges. In order to have a return accepted for processing, the postmark on the return package must be within 7 days of the customer’s receipt of the package. If the 7th day falls on a Sunday or a federal holiday a postmark for the next business day will be accepted. All returned gold coin returns are subject to a restocking fee equal to 15% of the total purchase price of the products.
The customer is responsible for return shipping. All returned items must be sent in their original packaging with all documents (i.e. certificate of authenticity). The Franklin Mint reserves the right to refuse return of any item(s) returned incomplete, or in a non-saleable condition due to damage, and/or abuse. If the product is not returned in its original packaging, a 15% restocking fee will apply.
To return your product, use the reverse side of your packing slip to let us know why you decided to return your item(s) and your desired resolution (replacement, refund, or exchange) for each item. Please be sure to send the return package to the return address in the upper left corner of your packing slip.
For your protection, The Franklin Mint strongly recommends that you return your order by insured mail and save the receipt for your records. The Franklin Mint is not responsible for lost return shipments. All refunds will be credited in U.S. Dollars. For more information about replacements, refunds, and exchanges, contact our Customer Care experts at 1-800-THE-MINT (1-800-843-6468), Monday through Thursday 8:00am to 8:00pm, Friday 8:00am to 6:00pm (ET).
We cannot accept returns or exchanges on jewelry or gift items that have been personalized or customized. Once the order has been placed, it cannot be canceled or changed.