Frequently Asked Questions
We're here to help

You've arrived at The Franklin Mint Help Page where you'll find the answers to all your questions regarding ordering, payments and shipping. For your convenience, we've put together a list of frequently asked questions about buying from The Franklin Mint. We hope our answers will be of assistance. Should you have a question not on the list, simply call toll free 1-800-THE-MINT (1-800-843-6468), Monday through Friday 8:00am - 5:00pm (ET).

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SHIPPING
How much are shipping & handling fees?
How quickly will I receive my order?
How can I change the delivery schedule?
Can I ship my order to an address other than my billing address?
Does FranklinMint.com accept international orders?
Does The Franklin Mint ship internationally?

ORDER STATUS
Registering an Account
How do I place an order?
What is Quick Order?
How can I check the status of my order?
How do I update my name and/or address?
What is Backorder?
How do I create a Wish List?

PAYMENT
What payment options are available?
Do you offer Easy Payments (or installment billing)? How does it work?
Is it safe to pay online by credit card?
How do I pay by phone, fax or by mail?
Do I have to pay sales tax?
How much are shipping & handling fees?
What items are not eligible for coupons or special promotions?

PAYING WITH PAYPAL
What is PayPal?
Why should I use PayPal?
Is PayPal secure?
What information is exchanged between FranklinMint.com and PayPal?
Does it cost money to sign up for PayPal?
If I already have a PayPal account, do I have to sign up again?
How do I sign up for a PayPal account?
What information is required to open a PayPal account?
If I use it once, do I always have to use PayPal?
Can I use PayPal for all orders on FranklinMint.com?
Can I ship to an address other than the one listed in my PayPal account?

ABOUT BLOGS & RSS
What is The Franklin Mint Blog?
What are the "Submit this Blog" links?
What is RSS?
How do I subscribe to RSS feeds?
How do I add a feed to my RSS reader?
How do I subscribe to The Franklin Mint Feed?
How do I share my story?
I am having problems uploading images with my story, what can I do?
What are the Terms and Conditions for sharing my story?

PRODUCTS
I'm looking for a particular product. How do I locate it?
Are Franklin Mint products guaranteed?
How can I find a Harley-Davidson® dealer?

RETURN POLICY
How do I return an item?
How do I cancel my subscription?

PRIVACY & SALES TERMS
Privacy Policy
Sales Terms and Conditions
Terms of Use

AFFILIATE PROGRAM
How do I become an affiliate?

CONTACT
How do I contact Client Services?

SHIPPING

How much are shipping & handling fees?
Shipping fees are assessed as follows:

Order Total:

Standard Shipping (to Continental US Addresses only):

Non-Standard Shipping (to Alaska , Hawaii , and U.S. territories):

$0.00 - $110

$7.95

$31.95

$110.01 - $150

$10.95

$32.95

$150.01 - $200

$14.95

$33.95

$200.01 - $300

$19.95

$47.50

Over $300

$24.95

$100.00

FedEx

Add $14.95

Not available

Expedited shipment is available via FedEx. For delivery on the second business day add $14.95 per address to your standard shipping charge.
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How quickly will I receive my order?
All Franklin Mint orders for in-stock items, will be processed and shipped within ten business days. Orders are subject to credit approval and product availability. All items are individually shipped and may not arrive on the same day. Standard shipping and handling charges are applicable to addresses in the continental United States only. Shipments to addresses outside of the continental US will require additional charges.

Priority Shipping via Federal Express is available for an additional charge. Please allow 2 days for Fed Ex delivery from the time the item ships. Fed Ex is not available for residents of Alaska, Hawaii, or US Territories. Fed Ex is not available for P.O. boxes or APO/FPO.

You may check the status of your Franklin Mint order by calling our Client Services team toll free 1-800-THE-MINT (1-800-843-6468), Monday through Friday 8:00am - 5:00pm (ET).
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How can I change the delivery schedule?
It's easy! Just call toll free 1-800-THE-MINT (1-800-843-6468), Monday through Friday 8:00am - 5:00pm (ET) regarding any updates, changes, or cancellations to an existing order.
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Can I ship my order to an address other than my billing address?
Yes. Simply specify the Shipping Address to which you would like your order shipped during checkout.
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Does FranklinMint.com accept international orders?
Unfortunately, due to credit card fraud and import/export restrictions, we do NOT accept orders outside the United States at this time.
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Does The Franklin Mint ship internationally?
Unfortunately, due to credit card fraud and import/export restrictions, we do NOT ship to addresses outside the United States.
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ORDER STATUS

Registering an Account
As a registered member of FranklinMint.com you'll enjoy many benefits including faster checkout, online access to your order history, and email confirmation of all orders and shipments.  Simply fill out the requested information on the Registration Page and click on the "Submit" button.

Username:
Your email address is now your "username." A valid email address is required to login to your account. If you have forgotten the email address associated with your account, please call 1-800-THE-MINT during regular business hours. A Franklin Mint Client Service representative will assist you in resetting your member account.

Password:
Forgot Your Password? If you have forgotten your Franklin Mint password, simply click here, enter the email address associated with your user account and your password will be emailed to you.

You may change your password at any time from the "My Account" section located in the top right corner of the homepage. You may have your password emailed to you from the Logon page.

Order History:
A history of your past and pending orders since 4/5/2004 is available through the "My Account" section of the website, located in the top right corner of The Franklin Mint homepage.
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How do I place an order?
Ordering at FranklinMint.com is fast and secure. Select the items you wish to purchase and click the "Add to Cart" button to place the items in your shopping basket. Then, simply click on the "Checkout" button, enter your shipping/billing address and credit card information. Remember, you can remove items from your shopping basket at any time. To complete your purchase, click the "Next" button and confirm your order information. Then click on the "Submit" button to place your order. It's that easy!

Once you have registered for the first time, you will not have to re-enter your personal information each time you order. FranklinMint.com will send an order confirmation e-mail to you soon after receiving your order. Another email will be sent to you when your order has been shipped.
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What is Quick Order?
Order straight from The Franklin Mint print catalog, brochures or newspaper articles on FranklinMint.com using our Quick Order feature! The Quick Order box is located to the left of the homepage. Using Quick Order can save you postage, delivery time, and the cost of mailing in your order. Just enter the source code associated with the print advertisement, the part number and quantity of the item(s) you wish to purchase, and click the "Add to Cart" button.

All orders placed on FranklinMint.com require a credit card. If you prefer the payment options specified in a printed advertisement, please place your order via the postal mail, or call 1-800-THE-MINT.
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How can I check the status of my order?
For updates on the status of your shipment or delivery, please log in to your online account, or call our Client Services team toll free at 1-800-THE-MINT (1-800-843-6468), Monday through Friday 8:00am - 5:00pm (ET). Please have handy your full name and account information, as they appear in your order summary.
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How do I update my name and/or address?
At this time, permanent address changes can not be made on the web site unless you are placing a new order. If you want to update your name, your credit card billing address, or your email address and you are not placing a new order at this time, please contact Client Services toll free at 1-800-THE-MINT (1-800-843-6468), Monday through Friday 8:00am - 5:00pm (EST), or write to us at The Franklin Mint, 801 Springdale Drive, Suite 200, Franklin Center, PA 19341.
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What is Backorder?
Some very popular items may not be in stock when you place your order. Whenever possible, we offer the convenience of Backorder for these items. Here is how it works. When the item becomes available, we will ship it to you automatically. We'll bill your credit card on the shipping date, not before that date. Your credit card will NOT be charged until the item is shipped out to you.
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How do I create a Wish List?
Creating a Wish List is easy. First, you must be logged in to create and use your Wish List. Then simply select “Add to Wish List” from the product page. You will then be redirected to your new Wish List where you can keep shopping, rename your Wish List, or send your Wish List to friends - or yourself. Remember - you can even use your Wish List as your Shopping List for holidays, birthdays or special occassions! Already have a Wish List? You can view your Wish Lists through the “My Account” page.
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PAYMENT

What payment options are available?
We accept all major credit and debit cards displaying the Visa, MasterCard, American Express and Discover logos. When ordering, please be sure to provide your exact billing name and address-- this is the name and address listed on your credit card statement, which your credit card company has on file for you. Incorrect information may cause a delay in processing your order.

We accept checks and money orders submitted by postal mail. Checks may take approximately 10-15 business days to process. The Franklin Mint will not be held be responsible for the loss of payments sent via postal mail. We apologize for any inconvenience, but The Franklin Mint does not accept cash payments at this time.
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Do you offer Easy Payments (or installment billing)? How does it work?
The Franklin Mint offers Easy Pay Installment Billing (“Easy Pay”) for select items. With Easy Pay, you can spread out your payments over a number of installments designated by The Franklin Mint.

A major credit/debit card must be used to pay for all amounts invoiced under an Easy Pay Installment Billing Plan. Easy Pay purchases cannot be paid, in whole or in part, by means of a gift certificate or a store credit. Easy Pay purchases require credit approval which shall be determined by The Franklin Mint in its sole discretion. Easy Pay cannot be used for prior purchases or be combined with any other Franklin Mint promotion (for example, free shipping & handling promotions). Non payment of any amounts when due gives The Franklin Mint the right to immediately accelerate the remaining amount of the purchase price due and to charge the credit/debit card used at purchase for the full remaining balance. Charges by your financial institution due to insufficient funds or excessive transactions are the responsibility of the account holder.

The first payment under the Easy Pay Installment Billing Plan shall be due prior to shipping. The full amount of shipping, handling and sales tax, if any, will be added to your first payment.

Your Easy Pay installment payments shall be based on the actual items shipped within your order. If any items from your order are on backorder, these items will be broken out in new installment plans upon shipment. This may result in multiple monthly deductions on your credit/debit card.

At the time of shipping, The Franklin Mint will charge your credit/debit card for the Easy Pay first installment (plus the full amount of shipping, handling and sales tax, if any). The balance due will be charged automatically to your credit/debit card pursuant to the Easy Pay Installment Billing Plan you have chosen.

Easy Pay is only available on items where the Easy Pay option is specifically identified by The Franklin Mint and may only be offered by The Franklin Mint. Not all products are eligible for Easy Pay. The Easy Pay option is subject to the approval of The Franklin Mint and is offered at its sole discretion. Easy Pay cannot be used for prior purchases and cannot be combined with any other Easy Pay or Franklin Mint promotion (for example, free shipping & handling promotions). Unless otherwise noted, Easy Pay is not available on Subscription Plans. Easy Pay cannot be used toward the purchase of any Franklin Mint Gift Certificates, or any item sold through a third–party website linked to www.franklinmint.com. Easy Pay is not transferable and has no monetary value.

BY ACCEPTING THE EASY PAY TERMS AND CONDITIONS, YOU ARE LIABLE FOR THE ENTIRE AMOUNT OF YOUR PURCHASE AT THE TIME OF ITEM SHIPMENT.
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Is it safe to pay online by credit card?
Online shopping at FranklinMint.com is extremely safe. The Franklin Mint is fully equipped with a secure server for all online transactions. All transactions are encrypted and protected using secure socket layer (SSL) Encryption, the industry standard for securing your credit card and other personal information online.

Why Ordering is Safe: We offer an iron-clad credit card protection guarantee. Federal law protects consumers from credit card fraud, whether your card is used on the Internet or in a mail order transaction. In the unlikely event of credit card fraud when purchasing from FranklinMint.com, you are safeguarded from any liability when you promptly report the fraudulent transaction to the issuer of your credit card. When you do, the card's issuing bank will limit your liability for unauthorized charges to $50 or the amount of the charge, whichever is less.

However, in order for SSL security to work, you must use an SSL-enabled browser. You must have SSL 3.0 enabled in your browser settings in order to complete any secure trasaction on our site. Follow these simple steps to ensure that you have the correct settings enabled.

For Internet Explorer 6.0 or higher:
  1. Go to Tools on your Menu Bar
  2. Select Internet Options
  3. Click on the Advanced tab
  4. Scroll down to the Security Options
  5. Check the box next to Use SSL 3.0 if it's not already checked
For Firefox 2 or higher:
  1. Go to Tools on your Menu Bar
  2. Select Options
  3. Click on Advanced
  4. Select the Encryption tab
  5. Check the box next to Use SSL 3.0 if it's not already checked
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How do I pay by phone, fax or by mail?
You can order any item in Franklin Mint inventory by calling 1-800-THE-MINT (1-800-843-6468) Monday - Friday 8:00am - 5:00pm (ET) to speak with a representative.

If you prefer, you may print the online order form and fax it to us at (800) 221-9633 with your credit card information, or you may place your order via postal mail to:

The Franklin Mint
801 Springdale Drive, Suite 200
Franklin Center, PA 19341
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Do I have to pay sales tax?
The Franklin Mint is required to charge applicable state sales tax on orders for residents of California, Massachusetts, New Jersey, New York and Pennsylvania. The applicable sales tax charges will be listed during the checkout process. If you need to lookup your local sales tax you may do so here.
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What items are not eligible for coupons or special promotions
The following items are NOT eligible for coupons or special promotions: U.S. Currency, Gift Certificates, Limited Editions of 500 pieces and under, new releases and sale items. This list may be modified at any time without notice.
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PAYING WITH PAYPAL

What is PayPal?
PayPal is a global online payment system. PayPal is a secure way to send and receive money online with or without entering a credit card number.
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Why should I use PayPal?
PayPal lets anyone with an e-mail address securely send online payments without a credit card. Personal accounts are free.
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Is PayPal secure?
Yes. PayPal uses SSL technology to keep your information safe. The recipient does not see your credit card or bank account number.
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What information is exchanged between FranklinMint.com and PayPal?
Your privacy is very important to us. We only share with PayPal the minimum information necessary to process and ship your order. We will continue to protect and secure your information as we always have.
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Does it cost money to sign up for PayPal?
No. Opening a PayPal account is free. Personal account holders can send and receive money for free.
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If I already have a PayPal account, do I have to sign up again?
No, there's no need to register again. When you check out, choose PayPal as your payment method. You'll be taken to the PayPal login page. Log in as usual, then you'll be returned to FranklinMint.com to finish checking out.
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How do I sign up for a PayPal account?
Select the "Checkout with PayPal" button on the FranklinMint.com checkout page, or select PayPal in the payment options. You will be taken to the PayPal site to complete their account registration form. After completing the form, you will automatically be returned to FranklinMint.com.
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What information is required to open a personal PayPal account?
To open a personal PayPal account, you must provide your name, address, phone number and e-mail address. To make payments using PayPal, you must provide a credit card or debit card number or bank account information. PayPal accepts VISA, MasterCard, Discover and American Express and Diners Club cards with the MasterCard logo for this purpose.
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If I choose to pay for this order through PayPal, will I have to pay for all future transactions that way?
No, you have the option of choosing PayPal or another payment method for each order.
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Can I use PayPal for all orders on FranklinMint.com?
Unfortunately, due to PayPal Terms & Conditions, PayPal cannot be used at this time as a payment method for backordered items in your cart or for orders using the Easy Pay installments option.
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If I already have a PayPal account, will my FranklinMint.com order be shipped to the address stored on PayPal, or can I choose to have it shipped to a different address during checkout?
You may have your order shipped to any U.S. address (see our Shipping Policy for more information). PayPal is simply a payment option you may choose instead of credit or debit cards.
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ABOUT BLOGS & RSS

What is The Franklin Mint Blog?
A "blog" is a contraction of the term "Web log" and describes a collection of regular writings by a person or entity. In the case of The Franklin Mint, this refers to a repository for the commentaries of various individuals. From product designer Joyce Reavey to former Director of the United States Mint Jay Johnson, all contributors share one thing - a compassion for collecting.
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What are the "Submit this Blog" links?
The "Submit this Blog" links allow you to share a specific blog entry with family, friends, or the world through various news-submission sites. Currently, The Franklin Mint provides direct sharing to Digg, Delicious, Reddit, Facebook and StumbleUpon. If your favorite site is not listed, most sites allow you to manually submit a link, which can be copied from the address bar when viewing the blog you want to share.
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What is RSS?
RSS stands for "Rich Site Summary." Basically, it is an Internet technology that keeps you up to date with changes made to your favorite Web pages. RSS feeds allow you to know when a site has been updated without your actually having to visit that site. Many sites offer an RSS feed, which sends updates to your RSS reader whenever they occur. All you have to do is subscribe to that site's feed, which usually takes only a couple clicks of the mouse.
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How do I subscribe to RSS feeds?
You will need an RSS reader in order to view an RSS feed. There are plenty of free RSS readers. You can download and install a whole program, or you can set up any one of a number of Web-based RSS readers, like those from Yahoo! and Google.
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How do I add a feed to my RSS reader?
There are two ways to subscribe to an RSS feed:
  1. When you find a site you like and check often, look for a link to "RSS" on the page. Often, it will be next to an orange icon. When you click on the link, you will usually be prompted to select which reader you use. Select the right one and it will automatically send the feed to your reader.
  2. Add it to your subscription list by pasting the appropriate URL of the site or RSS feed into the "add subscription" (or similar) field in the reader itself.
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How do I subscribe to The Franklin Mint feed?
Stay current with The Franklin Mint blogs! Just click the link below and select "Subscribe to this feed" in the yellow box to add our feed to your reader.
The Franklin Mint Blog
Share Your Story
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How do I share my story?
We invite blogs, images and videos about why you collect, what you collect, how you started collecting, where you display your collections, and anything else you want to share. You can talk about collecting anything from matchbooks to shot glasses, to Franklin Mint products and beyond. Some of these short stories will be posted in the “Share Your Story” section of our website, but we will only publish your first name and the first initial of your last name (for e.g., “Joe S.”). Click here to submit your story - we would love to hear what you have to say!
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I am having problems uploading images with my story, what can I do?
If you cannot view the Upload Images screen, please enable your popups. Supported file types include .jpg, .png and .gif, and the maximum file size is 5MB. Depending on your file size(s), uploading may take several minutes to complete. Please be patient and do not close the image upload window until your upload is confirmed.
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What are the Terms and Conditions for sharing my story?
The Franklin Mint may use and modify the text, images, video or other material provided by contestants for posting on a publicly available website. Contestants shall have no right of approval, no claim to compensation and no other claim arising out of any use of the text, images or video for the purpose indicated above. By submitting text, images or video to The Franklin Mint, contestants are voluntarily providing said content and no promises have been made to obtain this material from contestants.
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PRODUCTS

I'm looking for a particular product. How do I locate it?
You may search for items using the “Search” box located at the top right of any page on our site. Type in a phrase such as “Corvette,” “Marilyn doll,” “dragon,” or any other description, brand or item, then click the “Search” button located beside the search box. Any items that match your search criteria will appear on your screen. You can also enter any product code in the search box and click on the “Search” button to look up a specific item.
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Are The Franklin Mint products guaranteed?
Yes, we offer a 30-day money back guarantee on all products manufactured by The Franklin Mint.
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How can I find a Harley-Davidson dealer?
For a Harley-Davidson dealer near you call toll free 1.800.588.2743 in the USA and Canada or use the dealer locator at www.harley-davidson.com.
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RETURN POLICY

The Franklin Mint return policy:
For all purchases, except as otherwise noted, if you are dissatisfied with your purchase, you may return the entire product for replacement, refund or exchange within 30 (thirty) days of receiving it. Return shipping charges will not be refunded and shipping will be charged to the customer for replacements or exchanges. In order to have a return accepted for processing, the postmark on the return package must be within 30 days of the customer’s receipt of the package. If the 30th day falls on a Sunday or a federal holiday a postmark for the next business day will be accepted. If your product receipt date is unverifiable, the thirty day return policy shall commence 5 (five) days after The Franklin Mint shipping date of your product.

For all gold coin purchases, if you are dissatisfied with your purchase, you may return the entire product for replacement, refund or exchange within 7 (seven) days of receiving it. Return shipping charges will not be refunded and shipping will be charged to the customer for replacements or exchanges. In order to have a return accepted for processing, the postmark on the return package must be within 7 days of the customer’s receipt of the package. If the 7th day falls on a Sunday or a federal holiday a postmark for the next business day will be accepted. All returned gold coin returns are subject to a restocking fee equal to 15% of the total purchase price of the products.

The customer is responsible for return shipping. All returned items must be sent in their original packaging with all documents (i.e. certificate of authenticity). The Franklin Mint reserves the right to refuse return of any item(s) returned incomplete, or in a non-saleable condition due to damage, and/or abuse. If the product is not returned in its original packaging, a 15% restocking fee will apply.

To return your product, use the reverse side of your packing slip to let us know why you decided to return your item(s) and your desired resolution (replacement, refund, or exchange) for each item. Please be sure to send the return package to the return address in the upper left corner of your packing slip.

For your protection, The Franklin Mint strongly recommends that you return your order by insured mail and save the receipt for your records. The Franklin Mint is not responsible for lost return shipments. All refunds will be credited in U.S. Dollars.

For more information about replacements, refunds, and exchanges, contact our Client Services Center at 1-800-THE-MINT (1-800-843-6468), Monday through Thursday 8:00am to 8:00pm, Friday 8:00am to 6:00pm (ET).
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How do I cancel my subscription?
A Subscription Plan is a collection of items shipped to you over time. Each item in a Subscription Plan will be billed and shipped separately, until the collection is complete.

The Franklin Mint will keep track of the items you have received within a collection and its records will be the official records of such shipments.

At the beginning of your Subscription Plan, you will be asked to provide your credit/debit card information. The Franklin Mint will charge the credit/debit card you supplied as your product is shipped. For information on our credit/debit card security and privacy standards, please see the sections below.

You are responsible for updating your shipping and credit/debit card information. If your information is not properly updated in The Franklin Mint’s database system, The Franklin Mint has no obligation to continue shipping to you.

The Franklin Mint Return Policy individually applies to each item purchased through a Subscription Plan. If you are dissatisfied with the items received in any particular shipment, those items may be returned pursuant to the terms described above. However, individual items received by you in prior shipments that do not meet the requirements of The Franklin Mint Return Policy will not be accepted as returns.

You may discontinue your Subscription Plan at any time upon 30 (thirty) days written notice. Please send requests to: The Franklin Mint, Attention: Client Services, 801 Springdale Drive, Suite 200, Franklin Center, PA 19341. The Franklin Mint reserves the right to cancel Subscription Plans at any time.

Pricing for individual items in a Subscription Plan may change during the course of the Subscription Plan due to increased materials costs, manufacturing costs, licensing fees, shipping & handling charges and other factors, including but not limited to macro-economic factors such as inflation. Should there be a price change, a notification will be sent to the account contact information The Franklin Mint has on file prior to the shipment where the price change occurs.
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PRIVACY AND SALES TERMS

Privacy Policy
The Franklin Mint knows that privacy is important to you, and it has made safeguarding your information a priority. The Franklin Mint protects your personal information, making it possible to complete private transactions with you.

When you register, order, or otherwise communicate with The Franklin Mint – by postal mail, e-mail, telephone, on www.franklinmint.com, or through a retail outlet - The Franklin Mint collects the information you provide in order to complete your transaction and properly service your account. The Franklin Mint may ask for information, including but not limited to your name, address, telephone number, e-mail address and credit/debit card information.

The Franklin Mint may also collect information from your interactions with the company, including your purchases, payments and correspondence. The Franklin Mint may receive information from third parties about your transactions with other vendors, such as FedEx shipments or third party credit card processing information. The Franklin Mint may obtain updated telephone, address and other information about you from third parties. In addition, The Franklin Mint may receive information about your creditworthiness from consumer reporting agencies.

The Franklin Mint uses the information collected about you to perform services for you including fulfilling your orders, arranging payment for your purchases and responding to your requests. In addition, The Franklin Mint may use information collected about you to tailor specific product offers to you and to improve your shopping experience.

The Franklin Mint restricts the use of information about you. Only those employees who need to know your information to provide you with high quality products and services will have access to information about you. The Franklin Mint maintains physical, electronic, and procedural safeguards that comply with federal regulations to guard your information.

The Franklin Mint may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, and promotions management. The Franklin Mint provides these companies with only the information they need to perform their services and works closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than authorized representatives of The Franklin Mint.

You may ask The Franklin Mint not to disclose personal information about you to non-affiliated companies except as may be required by law. While this may limit the products, offers and services provided to you, The Franklin Mint will fully comply with your wishes. Simply call 1-800-THE-MINT (1-800-843-6468) and tell The Franklin Mint that you choose not to have your personal information shared with non-affiliated third parties.

Sales Terms and Conditions
All purchases are subject to the following terms and conditions ("Sales Terms and Conditions"). Your order submission will signify acceptance of the following Sales Terms and Conditions.

Pricing
 All Franklin Mint products are priced in U.S. dollars. The total cost of your order is equal to the price of your selected items plus shipping, handling, and applicable taxes if any. If the item you are ordering is part of a Subscription Plan, the price stated may only be for the first item in the collection. Pricing is subject to change without prior notice due to increased materials costs, manufacturing costs, licensing fees, shipping & handling charges and other factors, including but not limited to macro-economic factors such as inflation.

Cancellation Policy
You may cancel your order at any time prior to your order being shipped. Once your order is shipped, it is subject to The Franklin Mint Return Policy.

Credit Card Information
All purchases at Franklinmint.com require a valid credit card. Credit card transactions are processed in real time. You will receive on-screen confirmation that your transaction was/was not processed successfully. FranklinMint.com accepts the following credit cards: Visa, Mastercard, American Express and  Discover/Novus.

The Franklin Mint fully complies with Payment Card Industry Data Security Standards (PCI DSS). PCI DSS is a worldwide information security standard defined by the Payment Card Industry Security Standards Council. The standard was created to help organizations that process credit/debit card payments prevent credit/debit card fraud through increased controls around data and its exposure to compromise. For more information, please see www.pcisecuritystandards.org.

Errors
While we make every effort to ensure the accuracy of all information, we reserve the right to make corrections if an error does occur. In the event of an error, we will notify you in advance of shipment of your purchase. You will be given the option of reconfirming your order or canceling it within the time period stated in the notice. If we do not receive your response within the stated time period, your order will be canceled.

Order Acceptance Terms
Orders are not valid until accepted by The Franklin Mint. You may cancel your order at any time prior to your order being shipped. The Franklin Mint reserves the right to accept, reject, or cancel at any time prior to shipping any order, in whole or in part, at its sole discretion. In the event a particular product is sold out, The Franklin Mint reserves the right to process a partial order or make a partial or full refund at the sole discretion of The Franklin Mint. Prices and product availability are subject to change without notice. The Franklin Mint reserves the right to limit quantities and may discontinue accepting orders at any time.

Products
The Franklin Mint reserves the right to discontinue products or change product specifications and prices without prior notice. Products are available while supplies last.

Copyrights
Copyrights in the documents and material on www.franklinmint.com and in any other Franklin Mint electronic and/and or physical materials are owned by or licensed to The Franklin Mint. You are authorized to use this material only for personal, non-commercial purposes. You may download, print, store copies and photocopy this material for your own personal, non-commercial use. The images of people or places displayed on www.franklinmint.com and in any other Franklin Mint electronic and/or physical materials are either the property of, or used with permission of, The Franklin Mint. The uses of these images by you, or anyone else authorized by you, is prohibited unless specifically permitted by these terms and conditions. Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. Nothing contained on www.franklinmint.com or in any other Franklin Mint electronic and/or physical materials should be construed as granting, by implication or otherwise, any license or right to use any trademark or service mark displayed by The Franklin Mint without the written permission of The Franklin Mint or any third party that may own the trademarks or service marks displayed on www.franklinmint.com or in any other Franklin Mint electronic and/or physical materials. The Franklin Mint will aggressively enforce its intellectual property rights to the fullest extent of the law.

International Orders
Orders placed through Franklinmint.com can only be shipped to addresses within the United States and United States territories at this time.
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Terms of Use
All visitors to our FranklinMint.com web site (the "Site") must agree to the following terms of use ("Terms"). Your access and/or use of the Franklin Mint website ("FranklinMint.com") will signify acceptance of the following terms and conditions stated in this legal notice. If you do not agree to these terms, do not access or use FranklinMint.com. These terms and conditions are subject to change from time to time without notice by updating or revising this legal notice. You are responsible for reviewing FranklinMint.com for any modifications to these terms and conditions that may affect your rights or obligations. Any access or use after changes to these terms and conditions will constitute acceptance of the revised terms.

The material contained in this website has been checked for accuracy. However, the Franklin Mint makes no warranties or representations as to its accuracy and it is supplied without any expressed or implied warranties. Without limiting the foregoing, everything on the site is provided to you "AS IS" without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose or non-infringement. Some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Site visitors should check local laws for any restrictions or limitations regarding the exclusions of implied warranties.

The Franklin Mint reserves the right to discontinue or change product specifications and prices without prior notice. Products are available while supplies last. Special offers may not be combined. Inadvertent errors in advertised prices are not binding on FranklinMint.com, and may be adjusted by the Franklin Mint at any time. Your order placement and receipt of an order confirmation do not constitute final acceptance of an order by the Franklin Mint. Certain information may be checked and confirmed prior to accepting your order. Your order, or any portion thereof, may be declined by the Franklin Mint even after your receipt of an order confirmation.

Copyright in the documents and material in this site is owned by or licensed to the Franklin Mint. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use. The images of people or places displayed on the site are either the property of, or used with permission of, the Franklin Mint. The uses of these images by you, or anyone else authorized by you, is prohibited unless specifically permitted by these terms and conditions or specific permission provided elsewhere on the site. Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. Nothing contained on the site should be construed as granting, by implication or otherwise, any license or right to use any trademark or service mark displayed on the site without the written permission of the Franklin Mint or any third party that may own the trademarks or service marks displayed on the site. The Franklin Mint will aggressively enforce its intellectual property rights to the fullest extent of the law.

All information, ideas, suggestions or other communications you transmit to FranklinMint.com concerning the materials contained in this website will be on a non-confidential basis. The Franklin Mint and its parents, subsidiaries and affiliates will be free to reproduce, use, disclose and distribute such communications without limitation or obligation.

Links to other Internet sites operated by third parties, including FranklinMint.com vendors, do not constitute sponsorship, endorsement or approval by the Franklin Mint of the content, policies or practices of such linked sites. The Franklin Mint is not responsible for the availability, content, security, policies or practices of linked sites, including without limitation the accuracy of content on linked sites and the privacy policies and practices of linked sites.

Under no circumstances will the Franklin Mint or its parents, affiliates or any other party involved in creating, producing or delivering the site or their respective directors, officers, employees or agents be liable to you or any third party for any direct, indirect, consequential, incidental, special, punitive or other damages, whether in contract, tort or otherwise, including negligence, arising in any way out of access to or use of or inability to access or use FranklinMint.com or any linked site or arising out of its contents or any errors or omissions in its contents, including but not limited to lost profits, business interruption or loss of programs or other data on computer systems or otherwise, even if the Franklin Mint is expressly advised of the possibility of such damages. The Franklin Mint does not warrant or represent that your access to or use of FranklinMint.com or any linked site will be uninterrupted or free of errors or omissions, that defects will be corrected, or that FranklinMint.com or any linked site is free of computer viruses or other harmful components.
Compliance with Laws
Access to and use of our site is subject to all applicable federal, state and local laws and regulations.

Site Content
The trademarks, logos, service marks and other materials or our site including but not limited to all visual images and text are the property of The Franklin Mint or third parties who have consented to its use by us. Use of any of the foregoing marks or materials without our written consent or that of the third party owner is prohibited. All site content is protected by copyright laws; any copying, distribution, transmission, or any other use of site content for any purpose whatsoever is prohibited.

Access to Linked Sites
The Franklin Mint does not control and assumes no responsibility for the content or security of any other Internet site linked to our site, nor do we endorse the content, products or services of any linked site. Access to and use of any linked site shall be at your own risk.

Children
We do not knowingly solicit data from children, nor do we knowingly market to children.

Customer Ideas and Suggestions
Other than specific customer contact, order and payment information, all ideas, suggestions or other communications you submit to The Franklin Mint will be on a non-confidential basis. The Franklin Mint and its parents, subsidiaries and affiliates will be free to reproduce, use, disclose, transfer and distribute such ideas, suggestions and communications without limitation or obligation.

Changes to Terms
The Franklin Mint reserves the right to revise these Terms and Conditions at any time at our sole discretion. For the latest terms and conditions, please visit www.franklinmint.com and click on the Terms and Conditions section on the home page.
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AFFILIATE PROGRAM

How do I become an affiliate?
Is your company a potentially great partner for The Franklin Mint Affiliate Program? If so, we welcome you to apply now. Both you and your customers will benefit when you partner with The Franklin Mint, the world's foremost direct marketer of precision models and fine art collectibles.

The Franklin Mint offers exclusive scale models and works of art that record history and commemorate the icons of our culture. Our products touch the hearts and souls of generations and can be shared for lifetimes. The Franklin Mint’s multiple channels of influence include a state-of-the-art e-commerce website that enhances the online collecting experience with a wealth of unique information.

Franklin Mint affiliates enjoy:
  • 6%-10% commission on qualified sales.
  • 15 return days for visitors to order.
  • A variety of link types including: text links, banners, individual product links, storefronts, and search boxes.
  • Apply Now or Join LinkShare to apply.
Click Here for more information. If you have any questions or comments, please feel free to contact us at affiliates@franklinmint.com.
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CONTACT

How do I contact Client Services?
The Franklin Mint provides easy access to our knowledgeable, friendly Client Services and Satisfaction team. Please visit The Franklin Mint online at www.franklinmint.com or call toll free 1-800-THE-MINT (1-800-843-6468), Monday through Thursday 8:00am to 8:00pm, Friday 8:00am to 6:00pm (ET), and have your full name and address as they appear in your order summary handy when you call.

To send postal mail to us, please write to The Franklin Mint, 801 Springdale Drive, Suite 200, Franklin Center, PA 19341.
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