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Frequently Asked Questions
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We're here to help
You've arrived at The Franklin Mint Help Page where you'll find the answers
to all your questions regarding ordering,
payments and shipping. For your convenience, we've put together a list of frequently asked question about
buying from The Franklin Mint. We hope our answers
will be of assistance. Should you have a question not on the list, simply call toll free 1-800-THE-MINT
(1-800-843-6468), Monday through Friday 8:00am -
5:00pm (ET).
SHIPPING
How much are shipping & handling fees?
How quickly will I receive my order?
How
can I change the delivery schedule?
Can
I ship my order to an address other than my billing address?
Does FranklinMint.com accept international orders?
Does The Franklin Mint ship internationally?
ORDER STATUS
Registering an Account
How do I place an order?
What is Quick Order?
How can I check the status of my
order?
How do I update my name and/or address?
What is Backorder?
PAYMENT
What payment options
are available?
Do you offer Easy Payments (or installment billing)? How does it
work?
Is
it safe to pay online by credit card?
How
do I pay by phone, fax or by mail?
Do
I have to pay sales tax?
How much are shipping & handling fees?
PRODUCTS
I'm
looking for a particular product. How do I locate it?
Are
Franklin Mint products guaranteed?
How can I find a Harley-Davidson dealer?
RETURNS
Can
I cancel my online order?
How do I return an
item?
PRIVACY & TERMS OF USE
Privacy Policy
Sales Terms and Conditions
Terms of Use
CONTACT
How do I contact Customer
Service?
SHIPPING
How much are shipping & handling fees?
Shipping fees are assessed as follows:
Order Total: |
Standard Shipping (to Continental
US Addresses only): |
Non-Standard Shipping (to Alaska ,
Hawaii , and US territories): |
Up to $110 |
$6.95 |
$31.95 |
$110.01 - $150 |
$7.95 |
$32.95 |
$150.01 - $200 |
$8.95 |
$33.95 |
$200.01 - $300 |
$12.50 |
$47.50 |
$300.01 - $500 |
$25.00 |
$60.00 |
$500.01 - $1000 |
$25.00 |
$75.00 |
Over $1000 |
$25.00 |
$100.00 |
FedEx |
Add $13.95 |
Not available |
Expedited shipment is available via FedEx. For delivery on the second business day add $13.95 per
address to your standard shipping charge.
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How quickly
will I receive my order?
All Franklin Mint orders for in-stock items, will be processed and shipped within ten
business days. Orders are subject to credit
approval and product availability. All items are individually shipped and may not arrive on the same day.
Standard shipping and handling charges are
applicable to addresses in the continental United States only. Shipments to addresses outside of the
continental US will require additional charges.
Priority Shipping via Federal Express is available for an additional
charge. Please allow 2 days for Fed Ex delivery
from the time the item ships. Fed Ex is not available for residents of Alaska, Hawaii, or US Territories. Fed
Ex is not available for P.O. boxes or APO/FPO.
You may check the status of your Franklin Mint order by calling our Customer Service team
toll free 1-800-THE-MINT (1-800-843-6468),
Monday through Friday 8:00am - 5:00pm (ET).
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How can
I change the delivery schedule?
It's easy! Just call toll free 1-800-THE-MINT (1-800-843-6468), Monday through Friday
8:00am - 5:00pm (ET) regarding any updates,
changes, or cancellations to an existing
order.
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Can I ship
my order to an address other than my billing address?
Yes. Simply specify the Shipping Address to which you would like your order shipped
during checkout.
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Does FranklinMint.com
accept international orders?
Unfortunately, due to credit card fraud and
import/export restrictions, we do NOT accept orders
outside the United States at this time.
For Canadian Customers Only:
If you wish to place an order with the following certified International Franklin Mint partner, please contact
them directly:
In Canada:
Academy Products Canada Inc.
9 Bradwick Drive
Concord, Ontario
Canada – L4K 2T4
Phone: 905-669-9120
Fax: 905-669-9756
Web Site: www.franklinmintcanada.ca
Email: sales@academyproducts.com
U.S. Residents please call 1-800-THE-MINT for all inquiries.
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Does The Franklin Mint ship internationally?
Unfortunately, due to credit card fraud and import/export restrictions, we do NOT ship to
addresses outside the United States.
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ORDER STATUS
Registering an Account
As a registered member of FranklinMint.com you'll enjoy many benefits including faster checkout, online access
to your order history, and email confirmation
of all orders and shipments. Simply fill out the requested information on the Registration Page and
click on the "Submit" button.
Username:
Your email address is now your "username." A valid email address is required to login to your account. If you
have forgotten the email address associated
with your account, please call 1-800-THE-MINT during regular business hours. A Franklin Mint Customer Service
representative will assist you in resetting
your member account.
Password:
Forgot Your Password? If you have forgotten your Franklin Mint password, simply click here and your password will be
emailed to you.
You may change your password at any time from the "My Account" section located in the top
right corner of the homepage. You may have your
password emailed to you from the Logon page.
Order History:
A history of your past and pending orders since 4/5/2004 is available through the "My Account"
section of the website, located in the top right
corner of The Franklin Mint homepage.
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How do I place
an order?
Ordering at FranklinMint.com is fast and secure. Select the items you wish to purchase
and click the "Add to Cart" button to
place the items in your shopping basket. Then, simply click on the "Checkout" button, enter your
shipping/billing address and credit card information.
Remember, you can remove items from your shopping basket at any time.
To complete your purchase,
click the "Next" button and confirm your order information. Then click on the "Submit" button to place your
order. It's that easy!
Once you have registered for the first time, you will not have to re-enter your personal information each time
you order. FranklinMint.com will send an order
confirmation e-mail to you soon after receiving your order. Another email will be sent to you when your order
has been shipped.
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What is Quick Order?
Order straight from The Franklin Mint print catalog, brochures or newspaper articles on
FranklinMint.com using our Quick Order feature!
The Quick Order box is located to the left of the homepage. Using Quick Order can save you postage, delivery
time, and the cost of mailing in your order.
Just enter the source code associated with the print advertisement, the part number and quantity of the
item(s) you wish to purchase, and click the "Add
to Cart" button.
All orders placed on FranklinMint.com require a credit card. If you prefer the payment
options specified in a printed advertisement,
please place your order via the postal mail, or call 1-800-THE-MINT.
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How can I
check the status of my order?
For updates on the status of your shipment
or delivery, please log in to your online account, or call our Customer Service team toll
free at 1-800-THE-MINT (1-800-843-6468), Monday
through Friday 8:00am - 5:00pm (ET). Please have handy your full name and account information, as they
appear in your order summary.
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How do I update
my name and/or address?
At this time, permanent address changes can not be made on the web site unless you are
placing a new order. If you want to update your
name, your credit card billing address, or your email address and you are not placing a new order at this
time, please contact Customer Service toll free at
1-800-THE-MINT (1-800-843-6468), Monday through Friday 8:00am - 5:00pm (EST), or write to us at The Franklin
Mint, 801 Springdale Drive, Suite 200, Franklin
Center, PA 19341.
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What is Backorder?
Some very popular items may not be in stock when you place your order. Whenever possible,
we offer the convenience of Backorder for
these items. Here is how it works. When the item becomes available, we will ship it to you automatically.
We'll bill your credit card on the shipping date,
not before that date. Your credit card will NOT be charged until the item is shipped out to you.
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PAYMENT
What
payment options are available?
We accept all major credit and debit cards displaying the Visa, MasterCard, American
Express and Discover logos. When ordering, please
be sure to provide your exact billing name and address-- this is the name and address listed on your credit
card statement, which your credit card company
has on file for you. Incorrect information may cause a delay in processing your order.
We accept checks and money orders submitted by postal mail. Checks may take approximately
10-15 business days to process. The Franklin
Mint will not be held be responsible for the loss of payments sent via postal mail. We apologize for any
inconvenience, but The Franklin Mint does not
accept cash payments at this time.
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Do you offer Easy Payments (or
installment billing)? How does it work?
Yes, we offer Easy Pay. With Easy Pay you can spread out your payments over the designated number of payments at NO ADDITIONAL CHARGE from The Franklin Mint when you order using a major credit card on FranklinMint.com!
Depending on your merchandise total you can take 2 or 3 months to pay. You will see this option on the Product page BEFORE adding the item you wish to purchase to your Shopping Cart. Simply select the "Easy Pay" option you desire from the pull-down menu under the Price. At time of purchase, the product price will be divided equally into two or three monthly payments. Shipping & handling and sales tax will be added to your first payment.
Your installments are based on actual items shipped. In the case that any items from your original order are on backorder, these items will be broken out in new installment plans upon shipment. This may result in multiple monthly deductions against your provided credit card. Please contact Customer Service at 1-800-THE-MINT Monday through Friday 8:00am - 5:00pm (ET) if you have any questions regarding this matter.
You must request Easy Pay at time of purchase. Easy Pay is only available on products where the Easy Pay option is offered; not all products are eligible. Easy Payments are subject to approval by The Franklin Mint. Easy Payments cannot be used for prior purchases and cannot be combined with any other Easy Payment, Deferred Payment, or Free Shipping and Handling promotion. Easy Pay cannot be reused if items purchased under the terms of this offer are returned. Easy Pay cannot be used with The Franklin Mint's automated telephone ordering system. Easy Payments are not valid on Auto-Delivery, continuity, or advanced order items. Easy Pay cannot be used toward the purchase of a Franklin Mint Gift Certificate, or any item sold through a third-party website linked to FranklinMint.com. Easy Payments are not transferable and have no monetary value.
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Is it safe to
pay online by credit card?
Online shopping at FranklinMint.com is extremely safe. The Franklin Mint is fully
equipped with a secure server for all online
transactions. All transactions are encrypted and protected using secure socket layer (SSL) Encryption,
the industry standard for securing your credit
card and other personal information online.
Why Ordering is Safe: We offer an iron-clad credit card protection guarantee. Federal
law protects consumers from credit card fraud,
whether your card is used on the Internet or in a mail order transaction. In the unlikely event of credit card
fraud when purchasing from FranklinMint.com,
you are safeguarded from any liability when you promptly report the fraudulent transaction to the issuer of
your credit card. When you do, the card's issuing
bank will limit your liability for unauthorized charges to $50 or the amount of the charge, whichever is less.
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How do I pay
by phone, fax or by mail?
You can order any item in Franklin Mint inventory by calling 1-800-THE-MINT
(1-800-843-6468) Monday - Friday 8:00am - 5:00pm (ET) to
speak with a representative.
If you prefer, you may print the online order form and
fax it to us at (800) 221-9633 with your credit
card information, or you may place your order via postal mail to:
The Franklin Mint
801 Springdale Drive, Suite 200
Franklin Center, PA 19341
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Do I have to
pay sales tax?
State law requires us to collect and submit sales tax on all merchandise (including
shipping fees) for orders shipped within states in which we are deemed to have a physical presence. These
include: California, New Jersey, New York, Massachusetts, Nevada, and Pennsylvania. The applicable sales tax
charges will be listed during the checkout process.
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PRODUCTS
I'm looking
for a particular product. How do I locate it?
You may search for items using the “Search” box located at the top right
of any page on our site. Type in a phrase such
as “Corvette,” “Marilyn doll,” “dragon,” or any other description, brand
or item, then click the “Search”
button located beside the search box. Any items that match your search criteria will appear on your screen.
You can also enter any product code in the search
box and click on the “Search” button to look up a specific item.
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Are The Franklin
Mint products guaranteed?
Yes, we offer a 30-day money back guarantee
on all products manufactured by The Franklin Mint.
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How can I find a Harley-Davidson dealer?
For a Harley-Davidson dealer near you call toll free 1.800.588.2743
in the USA and Canada or use the dealer locator at www.harley-davidson.com.
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RETURNS
Can I cancel
my online order?
You may cancel a Franklin Mint order during regular
business hours (Monday - Friday from 8:00am -
5:00pm ET), by calling our Customer Service team toll free at 1-800-THE-MINT (1-800-843-6468). Please keep in
mind that if your order has already been
processed and shipped, our Customer Service team will be unable to cancel your order. However, if you decide
you do not want the merchandise you ordered, you
may return it to The Franklin Mint within 30 days of receipt for a refund of the purchase price. Shipping and
handling fees will ONLY be refunded for
cancelled orders if the merchandise has not yet been shipped. Your satisfaction is our goal.
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How
do I return an item?
Our 30-Day Satisfaction Guarantee: We stand behind our products. Your
satisfaction is important to us and we realize that
sometimes you may want to return an item. The Franklin Mint accepts returns on items within 30 days of
purchase for replacement, credit or refund of the
purchase price.
The Franklin Mint can not be held responsible for any fees associated with the return of
your order, including but not limited to
postage, shipping, international duties, taxes, return freight, and refused shipment return charges.
To return an item purchased at The Franklin Mint within 30 days of purchase, please follow
these simple instructions, which are also
printed on the shipping document that came with your order:
- To expedite the handling of your return, please complete the information form
attached to your shipping document, providing the
reason for return and the action to be taken.
- Detach the return form with your completed instructions and enclose it with the item
to be returned in the original package.
Carefully repack and seal the package tightly.
- Return the package to us by UPS or Parcel Post. To ensure delivery, please use the
pre-printed label provided in the upper right
hand corner of the return information form attached to your shipping document.
- If you are missing the enclosed label, and are returning a jewelry item, our
address is: "The Franklin Mint, Attention:
Collector Returns, 801 Springdale Drive, Franklin Center, PA 19341. " For all other returns, our
address is: "The Franklin Mint, Distribution Center
c/o TSI, 231 Mill Road, Edison, NJ 08837."
- Once we receive your return, your credit card account will be credited for any
payments you may have made toward your
purchase.
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PRIVACY AND SALES TERMS
Privacy Policy
We know that privacy is important to you, and The Franklin Mint has made safeguarding
your information a priority.
We protect your personal information, making it possible to complete private transactions with you.
What information do we collect from and about you?
When you register with us, order from us, or otherwise communicate with us – by postal mail, e-mail,
telephone, on our web site, or through a retail
outlet - we collect the information you provide us in order to complete a transaction, such as your name,
address, telephone number, and e-mail address.
We also collect information from your interactions with us, including your purchases, payments and
correspondence. We may receive information from third
parties about your transactions with other marketers, such as FedEx shipments or credit card processing. We
may receive updated telephone, address and other
information from third parties. In addition, we may receive information about your creditworthiness from
consumer reporting agencies.
How do we use your information?
We use the information we collect about you to perform vital services for you including fulfilling your
orders, arranging payment for your purchases and
responding to your requests. In addition, we use information we collect about you to tailor offers to your
interests, to improve your shopping experience and
for other uses.
How do we protect your private, personally identifiable information?
We restrict the use of information about you. Only those employees who need to know your information to
provide you with services or products may access it.
We also maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard
your information.
Who else has access to your information?
From time to time we may disclose information about you to other organizations, such as our affiliated
companies, companies that perform services for us and
other companies.
What choices do you have?
You may ask us not to disclose personal information about you to non-affiliated companies except as may be
required by law. While this may limit the
products, offers or services we provide you, we will fully comply with your wishes. Simply call
1-888-THE-MINT (toll free, U.S. only), and tell us that
you choose not to have your personal information shared with non-affiliated third parties.
Sales Terms and Conditions
All purchases are subject to the following terms and conditions ("Sales Terms and Conditions"). Your order
submission will signify acceptance of the
following Sales Terms and Conditions.
Satisfaction Guarantee/Returns
You may return your Franklin Mint purchase within 30 days of receipt of purchase for replacement, credit
or refund of the purchase price. To return a
purchase, please follow these simple instructions, which are also printed on the shipping document that came
with your order:
- To expedite the handling of your return, please complete the information form attached to your shipping
document, providing the reason for return and the
action to be taken.
- Detach the return form with your completed instructions and enclose it with the item to be returned in the
original package. Carefully repack and seal
the package tightly.
- Return the package to us by UPS or Parcel Post. To ensure delivery, please use the pre-printed label
provided in the upper right hand corner of the
return information form attached to your shipping document.
- If you are missing the enclosed label, our address is "The Franklin Mint, Attention: Collector Returns,
801 Springdale Drive, Franklin Center, PA 19341
".
- Once we receive your return, your credit card account will be credited for any payments you may have made
toward your purchase.
Pricing
The pricing shown on the product pages is in US dollars. The total cost of your order is equal to the
price of your selected items plus shipping and
handling, and applicable taxes. If the item you are ordering is part of a collection, the price stated is only
for the first item in the series – not the
entire collection. The shipping and handling charges for each product is shown on the corresponding product
detail page. Your applicable taxes and handling
charges will be listed during the checkout process, prior to completing the transaction. Of course, we do not
charge your credit card until we ship your
order.
Credit Card Information
All purchases at Franklinmint.com require a valid credit card. Credit card transactions are processed in
real time. You will receive on-screen
confirmation that your transaction was/was not processed successfully. FranklinMint.com accepts the following
credit cards: Visa, Mastercard, American
Express and Discover/Novus.
We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if
unauthorized charges are made to your card as a result
of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more
than $50.00 of fraudulent charges. If your bank
does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full
$50.00. We will only cover this liability if the
unauthorized use of your credit card resulted through no fault of your own from purchases made while using the
secure server. In the event of unauthorized
use of your credit card, you must notify your credit card provider in accordance with its reporting rules and
procedures.
Errors
While we make every effort to ensure the accuracy of all information, we reserve the right to make
corrections if an error does occur. In the event of
an error, we will notify you in advance of shipment of your purchase. You will be given the option of
reconfirming your order or canceling it within the time
period stated in the notice. If we do not receive your response within the stated time period, your order will
be canceled.
International Orders
Orders placed through Franklinmint.com can only be shipped to addresses within the United States and
United States territories at this time.
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Terms of Use
All visitors to our FranklinMint.com web site (the "Site") must agree to the following terms of use ("Terms").
Your access and/or use of the Franklin Mint
website ("FranklinMint.com") will signify acceptance of the following terms and conditions stated in this
legal notice. If you do not agree to these terms,
do not access or use FranklinMint.com. These terms and conditions are subject to change from time to time
without notice by updating or revising this legal
notice. You are responsible for reviewing FranklinMint.com for any modifications to these terms and conditions
that may affect your rights or obligations.
Any access or use after changes to these terms and conditions will constitute acceptance of the revised terms.
The material contained in this website has been checked for accuracy. However, the Franklin Mint makes no
warranties or representations as to its accuracy
and it is supplied without any expressed or implied warranties. Without limiting the foregoing, everything on
the site is provided to you "AS IS" without
warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of
merchantability, fitness for a particular purpose
or non-infringement. Some jurisdictions may not allow the exclusion of implied warranties, so some of the
above exclusions may not apply to you. Site
visitors should check local laws for any restrictions or limitations regarding the exclusions of implied
warranties.
The Franklin Mint reserves the right to discontinue or change product specifications and prices without prior
notice. Products are available while supplies
last. Special offers may not be combined. Inadvertent errors in advertised prices are not binding on
FranklinMint.com, and may be adjusted by the Franklin
Mint at any time. Your order placement and receipt of an order confirmation do not constitute final acceptance
of an order by the Franklin Mint. Certain
information may be checked and confirmed prior to accepting your order. Your order, or any portion thereof,
may be declined by the Franklin Mint even after
your receipt of an order confirmation.
Copyright in the documents and material in this site is owned by or licensed to the Franklin Mint. You are
authorized to use this material only for personal,
non-commercial purposes. You may download, print and store copies of this material for your own personal,
non-commercial use. The images of people or places
displayed on the site are either the property of, or used with permission of, the Franklin Mint. The uses of
these images by you, or anyone else authorized
by you, is prohibited unless specifically permitted by these terms and conditions or specific permission
provided elsewhere on the site. Any unauthorized use
of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and
communications regulations and statutes. Nothing contained
on the site should be construed as granting, by implication or otherwise, any license or right to use any
trademark or service mark displayed on the site
without the written permission of the Franklin Mint or any third party that may own the trademarks or service
marks displayed on the site. The Franklin Mint
will aggressively enforce its intellectual property rights to the fullest extent of the law.
All information, ideas, suggestions or other communications you transmit to FranklinMint.com concerning the
materials contained in this website will be on a
non-confidential basis. The Franklin Mint and its parents, subsidiaries and affiliates will be free to
reproduce, use, disclose and distribute such
communications without limitation or obligation.
Links to other Internet sites operated by third parties, including FranklinMint.com vendors, do not constitute
sponsorship, endorsement or approval by the
Franklin Mint of the content, policies or practices of such linked sites. The Franklin Mint is not responsible
for the availability, content, security,
policies or practices of linked sites, including without limitation the accuracy of content on linked sites
and the privacy policies and practices of linked
sites.
Under no circumstances will the Franklin Mint or its parents, affiliates or any other party involved in
creating, producing or delivering the site or their
respective directors, officers, employees or agents be liable to you or any third party for any direct,
indirect, consequential, incidental, special,
punitive or other damages, whether in contract, tort or otherwise, including negligence, arising in any way
out of access to or use of or inability to access
or use FranklinMint.com or any linked site or arising out of its contents or any errors or omissions in its
contents, including but not limited to lost
profits, business interruption or loss of programs or other data on computer systems or otherwise, even if the
Franklin Mint is expressly advised of the
possibility of such damages. The Franklin Mint does not warrant or represent that your access to or use of
FranklinMint.com or any linked site will be
uninterrupted or free of errors or omissions, that defects will be corrected, or that FranklinMint.com or any
linked site is free of computer viruses or
other harmful components.
Compliance with Laws
Access to and use of our site is subject to all applicable federal, state and local laws and regulations.
Site Content
The trademarks, logos, service marks and other materials or our site including but not limited to all visual
images and text are the property of The Franklin
Mint or third parties who have consented to its use by us. Use of any of the foregoing marks or materials
without our written consent or that of the third
party owner is prohibited. All site content is protected by copyright laws; any copying, distribution,
transmission, or any other use of site content for any
purpose whatsoever is prohibited.
Access to Linked Sites
The Franklin Mint does not control and assumes no responsibility for the content or security of any other
Internet site linked to our site, nor do we endorse
the content, products or services of any linked site. Access to and use of any linked site shall be at your
own risk.
Children
We do not knowingly solicit data from children, nor do we knowingly market to children.
Changes to Terms
We may revise these Terms at any time. You are deemed to be aware of and agree to be bound by any changes to
these Terms.
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CONTACT
How
do I contact Customer Service?
The Franklin Mint provides easy access to our knowledgeable, friendly Customer Service
team. Please call toll free 1-800-THE-MINT
Monday through Friday 8:00am - 5:00pm (ET), and have your full name and address as they appear in your
order summary handy when you call.
To send postal mail to us, please write to The Franklin Mint,
801 Springdale Drive, Suite 200, Franklin Center, PA 19341.
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